Privacy Policy

Pinnacle Hardwood Floors ("Pinnacle Hardwood Floors," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us through our website. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.

How We Use Your Information

When you submit a contact form through our website, we may collect personal information including:
• Name
• Email address
• Phone number
• Address or project location
• Project details and messages you provide

We may also automatically collect certain technical information when you visit our website, including:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring websites and search terms

Marketing Communications

We may use your email address and phone number to send marketing communications, promotional offers, project updates, and information about our services. You may opt out of marketing emails at any time by using the unsubscribe link included in those communications. You may also request that we stop contacting you by phone, email, or text by contacting us directly. Consent to receive marketing communications is not a condition of purchasing our services.

Text Messages

If you provide your mobile phone number, you consent to receive calls and text messages from Pinnacle Hardwood Floors regarding your inquiry, appointments, services, promotions, and other business communications. Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and support advertising efforts. We use services that may include:
• Google Analytics
• Google Ads
• Meta Pixel (Facebook and Instagram)

These tools may collect information about your interactions with our website and may be used to deliver relevant advertisements on third-party platforms. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers, contractors, subcontractors, business partners, software providers, or team members when necessary to:
• Respond to your inquiry
• Provide estimates or services
• Complete flooring projects
• Process communications
• Operate our business and website

These parties are expected to use your information only for legitimate business purposes related to the services we provide.We may also disclose information when required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is intended for adults and is not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Terms of Use

Acceptance Terms

By accessing or using this website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, please do not use this website.

Website Content

All content on this website, including text, graphics, logos, photographs, designs, and other materials, is the property of Pinnacle Hardwood Floors or its licensors and is protected by applicable intellectual property laws.You may view and use website content solely for personal, non-commercial purposes.

No Professional Guarantee

Information provided on this website is for general informational purposes only. Project estimates, timelines, pricing, product availability, and service descriptions are subject to change without notice. Information presented on this website does not constitute a binding offer or contract.

User Conduct

You agree not to:
• Use the website for unlawful purposes
• Attempt to gain unauthorized access to website systems
• Interfere with website functionality
• Submit false, misleading, or fraudulent information through website forms

Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis. Pinnacle Hardwood Floors makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the website or its content.

Limitation of Liability

To the fullest extent permitted by law, Pinnacle Hardwood Floors shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of or inability to use this website.

Indemnification

You agree to defend, indemnify, and hold harmless Pinnacle Hardwood Floors from any claims, liabilities, damages, costs, and expenses arising from your use of the website or violation of these Terms of Use.

Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of Oregon, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Updates will become effective upon posting to this page.

Contact Information

If you have questions regarding this Privacy Policy or Terms of Use, please contact:
‍
Pinnacle Hardwood Floors
Phone: (541) 480-3345
Email: justin@pinnaclehardwoodbend.com
Address: 21368 Bartlett Ln., Bend, OR 97701

Accessibility

Pinnacle Hardwood Floors is committed to making our website accessible and usable for all visitors, including individuals with disabilities. We strive to follow recognized accessibility best practices and continuously work to improve the usability and accessibility of our website. While we make reasonable efforts to ensure accessibility, some content or functionality may not always meet every accessibility standard or user need.If you experience difficulty accessing any part of this website, encounter an accessibility barrier, or need assistance obtaining information available on our site, please contact us. We welcome your feedback and will make reasonable efforts to provide the information, service, or accommodation you need.

Pinnacle Hardwood Floors
Phone: (541) 480-3345
Email: justin@pinnaclehardwoodbend.com
Address: 21368 Bartlett Ln., Bend, OR 97701